FAQ

FAQ DETAILS

  • How does my personal account Wallet work?
    Your new Wallet is a feature that allows our customers to deposit funds whenever they like to use against products in our store at a later date. You can deposit as little are you want at any given time, and then use the balance when you have enough funds to cover the cost of what you wish to purchase in the future.
  • How much does it cost?
    It is completely free to deposit into your personal account Wallet.
  • How do I deposit funds?
    The main deposit method is PayPal, but you should be able to checkout as a guest via PayPal should you not have a PayPal account. This way you can use your credit or debit card as normal.
  • Can I get a refund from my Wallet?
    Yes, you can get a refund from the funds you have deposited into your account. However, there will be a surcharge of 3.4% to cover the fees we have already incurred on each deposit made.
  • Can I transfer to a different account?
    Yes, you can transfer your funds between customer Wallets using your email addresses.
  • n